Teamwork and Communication

Quick Tips/Need to Know

Remote/virtual meetings: 

  • Educate about etiquette: For example, staying on mute. Give one another feedback if their signal is breaking up. Etc.  

  • Be very clear about the objective of the meeting. The two things to avoid are everyone talking at once, and no one talking at all.  

  • Watch faces, not slide decks. Share your screen to show people something, and then un-share it for discussion so you can see one another’s faces.  

  • In the words of Jennifer Garvey Berger, “the art of arriving is underrated.” We are flying from meeting to meeting, and with virtual work the spaces between meetings will often be even more brief than ever. Take the time to create presence. Take 25 seconds to look at the camera (not the faces on your screen), invite people to take a deep breath as they arrive, and remind them of the purpose of the meeting.  

Communication:

  • Do a brief check-in. “You have no access to what’s really going on in each person’s world unless you ask them.” This becomes even more important virtually, and in these times. Remember, the most emotionally intelligent teams are the highest performing, and this is a vital practice for getting a share sense of how everyone is showing up.  

  • Managers, don’t overcommunicate, don’t overschedule meetings. Allow people the space to do their work. A common problem in remote work is when managers just feel they need to be checking in all the time, requiring instant responses to their every communication. This is often not helpful. Establish some regular synchronous check-ins, and let your people do their best work. Manage output and outcomes, not chat response times.